Last updated: 8 October 2025
We are The Social Policy Group (ABN 81 158 840 325) of 46 Jardine St, Kingston ACT 2604, Australia (We, Us or Our). This document is Our privacy policy. We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act). Our privacy policy sets out how we collect and manage your personal information.
2.1. This Privacy Policy will inform visitors to and users of Our Website and Apps (as defined below) (You, Your) as to how We collect and process Your personal information including through Your use of https://socialpolicy.org.au and https://www.myausapp.com/ (Websites) or Our mobile applications (Apps) including MyAus App.
2.2. We collect, use and disclose some personal information about you in order to be able to provide Our Websites and Apps.
2.3. We may also request additional information from You so that We can provide content that may be of interest to You and provide You with email updates or notifications. We (or third parties acting on Our behalf) may use and disclose Your personal information to send You direct marketing communications about Our Apps, Websites and/or other services and information that We consider may be of interest to You, but only in accordance with applicable marketing laws, such as the Privacy Act, the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003 (Cth). We may communicate with You for marketing purposes by push notifications in Our Apps and by email.
3.1. If You do not wish to provide Your personal information and that personal information which We want to collect is:
4.1. Any changes We may make to Our Privacy Policy will be posted on Our Websites or in Our Apps. If You continue to use the App or Websites after We have made any changes to Our Privacy Policy, You are taken to accept the updated Privacy Policy.
4.2. We have the right to amend this Privacy Policy from time to time. The amended Privacy Policy will be notified to You via the Apps or will be posted on Our Websites and will take effect from the date the amended Privacy Policy is posted on the Apps or Websites or notified to You (if earlier). The latest date of this Privacy Policy is as set out in this Privacy Policy.
4.3. Where there is any conflict in meaning between the English version of this Privacy Policy and any translation into a language other than English, the English version will apply.
5.1. As defined in the Privacy Act, “personal information” means any information or an opinion about an identified individual or an individual who is reasonably identifiable (whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not). Generally speaking, personal information is any information that can be used to identify You. This may include Your name, address, telephone number and email address, amongst other things. It does not include information where the identity of the individual has been removed (anonymous data).
5.2. We may collect, use and disclose Your personal information, including:
6.1. We generally collect personal information directly from You where possible, including when You:
6.2. We may also collect personal information from publicly available third party sources (such as the White Pages) (including in circumstances set out in this privacy policy or where it is otherwise unreasonable or impracticable for us to collect personal information directly from you).
7.1. We collect, use and share Your personal information for all or any of the following purposes:
7.2. It may also be used for:
8.1. We may transfer or share Your personal information with any of the persons set out below:
9.1. We are based in Australia and hold Your personal information in Australia. In some circumstances We may transfer or share Your information with others.
9.2. For example, We use Google Analytics to understand the performance of Our Websites or Apps and We may use a payment processor so that You can make a purchase from Us online. In these cases, these third parties may transfer and use Your information outside Australia, including in the United States of America.
9.3. We may need to disclose Your personal information to a third party located overseas, including in the United States of America, for a purpose set out in this Privacy Policy. In this case, We will only do so to the extent necessary. We will also take reasonable steps to ensure that the third party handles Your personal information in accordance with Australian privacy laws.
9.4. We may also disclose Your personal information to overseas organisations where You tell us to do so, or You expressly consent to us doing so. In such cases, it may not be possible or appropriate for us to take the steps set out above in relation to the management of Your personal information. We will tell You about this at the time.
10.1. Our Websites use cookies.
10.2. Cookies are small data files which are placed on Your computer or other devices, including phones or tablets, as You browse the website. They are used to remember when Your computer or device accesses Our Websites or Apps. Cookies are necessary for Our Websites or Apps to run effectively and to enable You to use some of Our products and services.
10.3. You can set Your browser to refuse all or some browser cookies, or to alert You when websites or apps set or access cookies. If You disable or refuse cookies, please note that some parts of Our Websites or Apps may become inaccessible or not function properly.
10.4. Some of Our cookies are provided by third parties, such as Google Inc., and are subject to their privacy policies.
10.5. We use the following types of cookies:
10.6. We do not guarantee the security of transmission of any information that you send to Us via Our website or by email. We also cannot guarantee that the information you provide to us electronically (including over the internet) will not be intercepted while being transmitted.
10.7. Our Websites and Apps may include links to other websites of third parties. Clicking on those links will take You to websites that We do not control, which have their own privacy policies, and which may allow third parties to collect, use or share information about You.
10.8. We do not control third party websites and are not responsible for their privacy policies or collection, use and disclosure of Your information. When You leave Our Websites or Apps, We encourage You to read the privacy policy and terms of use of every website You visit.
11.1. You have the right:
11.2. If You wish to exercise any of the rights set out above, please contact Us as set out below in section 13.
11.3. We may need to request specific information from You to help Us confirm Your identity and confirm Your right to access Your personal information (or to exercise any of Your other rights). This is a security measure to ensure that personal information is not disclosed to any person who does not have the right to receive it.
11.4. We may also contact You to ask You for further information in relation to Your request to help speed up Our response.
11.5. We will try to respond to all legitimate written requests by You requesting access to or the correction of Your personal information within 30 days after receiving them. Occasionally it may take Us longer if Your request is particularly complex or You have made a number of requests. In this case, We will let You know and keep You updated.
12.1. If You consider that We have breached the Privacy Act when handling Your personal information, You can make a complaint to Us using the contact information below. We may ask that You provide details of Your complaint so that we can investigate it. We will treat Your complaint confidentially, investigate Your complaint and aim to ensure that We respond to Your complaint within a reasonable time (typically within 30 days and in any event within the time required by the Privacy Act, if applicable).
12.2. If You are not satisfied with Our response to Your complaint, You have the right to make a complaint to the Office of the Australian Information Commissioner. You can find contact details for the Office of the Australian Information Commissioner at www.oaic.gov.au/contact-us.
13.1. If You have any questions about this privacy policy or any concerns about how We handle personal information, or wish to exercise Your rights as set out in this Privacy Policy or under applicable law, please contact Us as follows:
13.2. You may also make a complaint to the Office of the Australian Information Commissioner: https://www.oaic.gov.au/privacy/privacy-complaints/
Acknowledgement of Country artwork by Eddie Longford, an Indigenous Contemporary Artist.
We also extend our respect to emerging leaders and to all Aboriginal and Torres Strait Islander peoples, acknowledging their enduring connection to the lands, waters, skies, and communities across this nation.
We honour the resilience, strength, and diversity of First Nations cultures and celebrate their ongoing contributions to society. Through our work, we strive to support equity, inclusion, and respect for the world’s oldest continuing cultures, understanding that this is fundamental to achieving social justice and a better future for all Australians. We acknowledge that sovereignty has never been ceded, and we affirm that the lands on which we operate always were, and always will be, Aboriginal land.